FAQ

SILVA PARAS Returns & Refunds

• Full refund if there is a quality control issue.

• Partial refund (minus shipping) if returning for other reasons.

• Client is responsible for taxes/duties, including returns.

• Refunds processed within 14 business days after inspection.

Exchanges

• Only accepted within 14 natural days of delivery.

• Items must be unused and in original condition.

Guarantee

• One-year guarantee for purchases made on www.silvaparas.com only.

Shipping Policy

How long does shipping take?
All orders are shipped via Express Tracked and Signed services. Delivery times may vary based on location and our courier partner. You will receive tracking information by email once your order ships.

Estimated delivery times from order confirmation:

• Within 3-5 business days

Where do we ship to?
We ship to the UK, EU, LATAM, US, Canada Australia, Hong Kong SAR, Japan, Singapore, and South Korea. Shipping is complimentary but limited to your region of purchase.

Where is my order?
Tracking info is provided via shipping confirmation email. Our courier partner will also send you notifications.

Contact For support or complaints, email: sofia@silvaparas.com

Effective Date: 22 July 2025